No item may be returned without prior approval. Please notify us of
your intent to return an item either by phone, fax, email or letter,
stating reasons for return. All tops are considered custom made items
and may not be returned unless defective or do not fit. All items
should be examined immediately upon receipt for defects. Once items
have been used by customer, they cannot be returned. All returned
items must be returned freight prepaid and must be returned within
30 days of delivery.
All products sold by our company are warranted to be free from
defects in material and workmanship. Damage resulting from incorrect
installation, shipping, incorrect cleaning materials, improper cleaning
methods or atmospheric conditions is the responsibility of the installer
and or buyer. Adjustments are prorated from the installation date,
based on the estimated normal product service life.
Limited Warranties & Return Policy
1. The item must be repacked as it was shipped in its original
container and windows free of scratches.
2. We will gladly correct our mistakes. All other returns are
subject to a restocking charge. We are responsible for our product
only, not the installation or removal.
3. Items will not be accepted for credit if installation was started.
Only brand new, re-saleable items will be accepted, unless the reason
for return is a defect in material and/or workmanship. If item is
being returned because of improper fit, the factory original item
must be sent to us with the returned item. We can then compare the
original with our patterns.
4. Special order items, such as special material, colors are not
5. No warranty is offered or implied on plastic windows after
Product must be returned within 30 days of original shipment.
We recognize that occasionally extraordinary situations arise.
This warranty / return policy is extended to cover the majority of
transactions. Special situations will be handled on an individual
Warranty for our products is one year from date of purchase.
The sellers liability for breach of the above warranty is limited
to refunding the purchase price of the merchandise, or at the seller's
option, to replacement upon its return. Under no circumstances shall
the seller be responsible for any other form of consequential damage
including installation costs, removal costs, application costs, damage
to associated products, or loss of profit arising out of the use
or inability to use the products supplied.
No claim for any breach of warranty herein shall be valid unless
delivered only in writing to the company within thirty (30) days
after the date of delivery of the above mentioned shipment.